Support Center
Find answers, get help, and make the most of your Plum Amazing software
Quick Help
Product Documentation
iPhotoTheater
v3.2.1Create stunning photo slideshows with music and effects
PhotoSlideshow
v2.8.4Professional slideshow creation for presentations and events
VoodooPad
v5.4.2Personal wiki and note-taking application
Frequently Asked Questions
General Questions
How do I download and install your software?
You can download our software directly from our website or from the Mac App Store, Microsoft Store, or Google Play Store. Installation is typically straightforward - just follow the on-screen instructions.
Do you offer free trials?
Yes! Most of our applications offer free trials so you can test the software before purchasing. Trial periods typically last 14-30 days depending on the application.
What are your system requirements?
System requirements vary by application and platform. Check the specific product page for detailed requirements. Generally, we support the latest 3-4 versions of each operating system.
Technical Support
The application won't start. What should I do?
First, try restarting your computer. If that doesn't work, try reinstalling the application. Make sure your system meets the minimum requirements and that you have the latest version installed.
How do I transfer my license to a new computer?
Most licenses can be transferred by deactivating on the old computer and activating on the new one. Check your account settings or contact support if you need assistance with license transfers.
Can I use the software on multiple devices?
License terms vary by product. Some licenses allow installation on multiple devices owned by the same person, while others are device-specific. Check the license agreement for your specific product.
Billing & Licensing
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region. All transactions are securely processed.
Do you offer educational discounts?
Yes! We offer special pricing for students, educators, and educational institutions. Contact us with verification of your educational status to learn about available discounts.
What is your refund policy?
We offer a 30-day money-back guarantee for most purchases. If you're not satisfied with your purchase, contact us within 30 days for a full refund.
Latest Updates
iPhotoTheater 3.2.1
December 15, 2024- Added support for 4K video export
- New transition effects library
- Improved performance on Apple Silicon Macs
VoodooPad 5.4.2
December 10, 2024- Fixed sync issues with iCloud
- Resolved crash when importing large documents
- Improved search performance
PhotoSlideshow 2.8.4
December 5, 2024- Enhanced audio sync capabilities
- New photo filter options
- Better memory management for large projects
Additional Resources
Still Need Help?
Our support team is here to help. We typically respond to support requests within 24 hours during business days.
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed